FAQ

How can I place an order?

Ordering from the Feltman Brothers online boutique is easy. Once you are on a specific product page, simply select the color, size and quantity of the item you would like and click "Add to Bag". When you are finished shopping, click on the Shopping Bag button at the top of the page and follow the instructions to check out. If you would like additional assistance placing an order, please contact Customer Service at 1-855-323-8983. We're here Monday through Thursday, 9:30 a.m. to 4:30 p.m.(EST) and Friday, 9:30 a.m. to 12:30 p.m. (EST). For credit card security, we do not accept orders via email.

Can my order be gift wrapped?

You can choose to have your items gift wrapped in a signature Feltman Brothers gift box at checkout. For more information read our full gifting options here.

How can I purchase a Feltman Brothers gift card?

E-gift cards can be purchased on the Feltman Brothers website and used by the recipient on the website as well. Read more about our gift card options on the Gifting Page on feltmanbrothers.com.

How do I know what size will fit?

Select the right size for every child using our Feltman Brothers size chart. Simply look for the child's age, height, or weight to ensure that your purchase will be the appropriate fit.

How do I pay for my order?

For your convenience, we accept all major credit cards (American Express, VISA, MasterCard, and Discover) as well as PayPal, Feltman Brothers gift cards and store credits. We recommend international orders to be placed with PayPal as this method does not require ID verification.

How quickly will my order be processed and shipped out?

All shipping information can be found on our shipping page. Please click here for all shipping information.

Please contact Customer Service at 1-855-323-8983 for further details. We're here Monday through Thursday, 9:30 a.m. to 4:30 p.m. (EST) and Friday, 9:30 a.m. to 12:30 p.m. (EST).

Do you ship outside the United States?

Feltman Brothers does offer international shipping. Please see our full shipping policy for all information.

How do I find what I am looking for?

If you know the product(s) you're looking for, simply enter the description or the SKU number into the search box on the top right of the page. You can also browse items by product category.

What are the benefits of completing my account online?

Make shopping at feltmanbrothers.com faster and easier by creating an account online. You will be able to track your orders, save addresses, manage your password, check your gift card balance, and be notified on new arrivals, upcoming promotions and events. To create an account go to the Sign In link at the top of the page. It only takes a few minutes and you can update or view your account at any time. The information in your account is confidential.

How do I sign up for my account?

Go to the My Account button at the top of the page and enter your information to create an account. You can edit or view your account at any time. The information in your account is confidential.

How can I cancel my order?

If you would like to change or cancel your order, please click here to fill out a contact form. You can also call during business hours at 855-323-8983. We’ll do our best to cancel your order at this point. However, please keep in mind that our systems are designed to get orders on the way as quickly as possible, and we’ll be unable to cancel your order if it’s already entered our shipping & handling process.

How do I remove Items from my shopping bag?

Once your shopping cart page is open you can easily remove items from your cart by clicking on the button with an X near the items you wish to delete. Once confirming you wish to delete this item, your cart will automatically update.

What are our hours?

We're here Monday through Thursday, 9:30 a.m. to 4:30 p.m. (EST) and Friday, 9:30 a.m. to 12:30 p.m. (EST). Feel free to email our customer service team at info@feltmanbrothers.com with any questions outside of our opening hours. Expect a response to any email inquiries within 1-2 business days.

How can I return or exchange an item?

Any unworn, unwashed and undamaged item purchased only from feltmanbrothers.com website may be returned or exchanged within 20 days from the ship date. For more information on how to complete your return please click here to see our full return and exchange policy.

What should I do if I received a damage item?

If for any reason you feel the item you received is damaged, please email a picture of the damaged item together with all order information including: customer name, customer phone number, order number and damaged product SKU. Please send the email to info@feltmanbrothers.com and one of our customer service representatives will be glad to assist you.

Which stores near me carry Feltman Brothers baby clothes?

Locate boutiques carrying the Feltman Brothers line near you with the store locator on the Feltman Brothers website. Get store location, contact information, directions and more. Find stores in your area and shop our latest children's clothing collections.

I received a Feltman Brothers gift, can I exchange the item?

Only items purchased directly from feltmanbrothers.com can be exchanged within 20 days of when the order had been shipped out. To complete the exchange process please click here to view our full return and exchange policy.

When will my order arrive? How can I track my order?

You can track your order any time by entering your tracking number into the order tracker on the Feltman Brothers website. You can access this page directly by clicking here.

How can I know if two items I buy will match?

Any color item on our site will match perfectly to any other item with the exact same color name. Example: All PINK items across the Feltman Brothers website will match exactly to any other PINK item regardless of fabric type.

We have made every effort to accurately display the products that appear on the Site. Nonetheless, due to lighting conditions, differences in monitor types and display settings, merchandise colors, materials and patterns may appear slightly different than they actually are. Feltman Brothers is not responsible for such visual differences.

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